This episode is all about the importance of booking all guests — including your mom, your grandma, and regular corporate clients — through the app, whether that’s with Airbnb or another platform.
Sometimes hosts are tempted to take cash, PayPal, or Venmo bookings, but trust us — it’s way more trouble than it’s worth.
Reasons why you should keep it legit and always book through the app include:
This is not to say that we don’t do special rates for repeat guests or family. You can even charge relatives a token amount, and that way you can still review each other.
Sarah does actually have a repeat guest that she does book outside of the app, but she had an attorney draw up a special contract and double-checked that her insurance was still covered. So if you have to work outside of the app for some reason, make sure to do your due diligence and protect yourself!